Refund policy

Returns & Exchanges

Standard Products

Unused, non-customized products may be returned within 14 days of delivery for a refund or exchange.

Returned items must be:

Unused and in original condition
Returned in original packaging when possible
Accompanied by proof of purchase

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Customized Products

Due to the personalized nature of custom products, all customized, engraved, etched, painted, or made-to-order items are final sale and are not eligible for return or exchange.

This includes:

Custom ball markers
Customized golf clubs
Personalized accessories
Special-order products
Any item produced to customer specifications

Exceptions may be made if an item arrives damaged, defective, or does not match the approved order details.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the product and packaging

We will review the claim and work with you to provide a replacement, repair, or refund when appropriate.

Golf Club Customization Services

Customers sending golf clubs or equipment for customization are responsible for:

Proper packaging of items during shipment
Obtaining shipping insurance if desired
Providing accurate contact and return shipping information

While every reasonable precaution is taken during handling and customization, slight cosmetic variations may occur as part of the customization process.

Customers acknowledge that modifications such as engraving, refinishing, paint fill, stripping, torching, bead blasting, or other custom work are permanent alterations and cannot be reversed.

Order Cancellations

Orders may be canceled for a full refund before production begins (within 15 minutes of order completion).

Once customization, engraving, finishing, or production has started, orders cannot be canceled or modified.

Warranty

We stand behind the quality of our workmanship.

If you experience an issue related to our craftsmanship within 30 days of receiving your order, please contact us. We will review the issue and determine an appropriate resolution.

This warranty does not cover: